Returns & Refunds

We want you to be completely satisfied with your purchase. If you're not happy with an item, you can return it within 14 days of delivery for a full refund or exchange. Items must be: — Unused and in original condition — In original packaging with all tags attached — Accompanied by your order confirmation or receipt

1. Log into your account and go to your Orders section 2. Select the order containing the item you'd like to return 3. Click "Request Return" and follow the prompts 4. Pack the item securely in its original packaging 5. Ship it back using the provided return label or your preferred courier Alternatively, contact our support team and we'll guide you through the process.

Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that it may take an additional 3-5 business days for the refund to appear in your account, depending on your bank or payment provider.

Certain items cannot be returned for hygiene or safety reasons: — Personal care and beauty products (if opened) — Undergarments and swimwear — Customised or personalised items — Perishable goods — Digital products and gift cards

If you'd like to exchange an item for a different size or colour, please initiate a return for the original item and place a new order for the replacement. This ensures the fastest processing time.

If you received a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund at no extra cost to you.